Technical Specifications – Questions & Answers

1. What computer are need to use Sumac?

Sumac is a desktop application. When you use Sumac, you have an icon that you double-click that causes the program to run on your computer. So you use it just like any other desktop application – like a word processor or spreadsheet program.

Each computer that is running Sumac should have the following display size and processing capacity: Minimum screen size: 1024 x 768 Preffered screen size: 1280 x 1024

Operating System



Windows 10, Windows 8, Windows 7 SP1

1GHz minimum

2GHz dual preferred

1GB minimum

2GB preferred

MacOS X 10.9 and later1GHz or better

1GB minimum

2GB preferred

Any Linux that can run the current Oracle release of Java1GHz or better

512MB minimum

1GB preferred

In addition, with Sumac, your database resides on our Sumac Cloud hosting server. This means you do not need to have an internal office server to run Sumac; your data resides on our server and you can access it from anywhere you have an Internet connection!

Back to Top ^

2. What languages does Sumac support?

The Sumac interface is in English. However, Sumac can store data in practically any language.

Sumac stores all its data using Unicode (UTF-16 Basic Multilingual Plane). This provides support for virtually every natural language (and some not so natural, like Klingon). In addition to European alphabets, others like Arabic or Farsi, and even pictographic languages (Chinese, Japanese, Korean) are all handled with ease.

Back to Top ^

3. Is Sumac user-friendly?

Sumac was created to address a major problem in the marketplace: the software was much too complicated and difficult to use. Simplicity and consistency of design make Sumac so straightforward and user-friendly that training takes just a couple of hours. Built-in help and wizards, as well as excellent documentation, free online video training and phone tech support give you all the support you could possibly need. Sumac is constantly being improved based on our customers’ needs.

Sumac is used by organizations of all sizes: from less than one employee to hundreds of employees. Sumac supports you to accomplish the basics very easily. But it also lets you go beyond the basics, for example to run a multi-level renewal campaign, with very little effort.

Back to Top ^

4. Can Sumac integrate with other programs and applications?

Yes! Sumac was created to make the lives of non-profit professionals easier, so it works with all the other programs in your office environment like accounting systems, and desktop applications including: word processing, spreadsheet, email and calendar programs. So, you don’t have to limit what programs you use. Sumac works with them all!

Example – Integrate with Excel: Suppose you have a list of donations in an Excel sheet that you’ve downloaded from your online payment processor’s website. Instead of inputting the data manually, Sumac lets you import the data in just a few clicks.

Example – Integrate with your email program: Suppose you need to send one of your contacts an email. A single click from Sumac will run your email program and initiate an email that is already addressed to the recipient. That single click will also record in Sumac that you sent the email, so tracking all your correspondence is easy.

Sumac also has integrations with other commonly used applications like Quickbooks, MailChimp, and more!

Back to Top ^


5. How do I install new releases of Sumac?

Whenever you run Sumac, it automatically checks to see if there is a new release available. If there is, you are asked if you want to install the upgrade. Click OK and Sumac installs and runs the new version in a few seconds. There is no charge for new releases. Everyone gets them!

6. Is Sumac Secure?

We take security very seriously. Here are some highlights, but you can read the Security Manual if you want the details.
  1. Sumac requires a log-on user ID and password for every user, and a user profile indicates what types of data a user is allowed to see, change, or delete.
  2. You can segment the database and allow certain users to see some segments and not others.
  3. Sumac has been PA-DSS certification: the highest level of protection for the secure handling of payment data.
  4. Our Sumac Cloud hosting service is hosted on the world-class infrastructure of Amazon Web Services (AWS). This means your database has excellent data security, and is always up to date with current privacy and security requirements.
Back to Top ^
Scroll to Top

Wait, don't go away empty handed.

Join 50,000 other nonprofits in getting the BEST nonprofit tips, tools, and how-to guides delivered right to your inbox!

Subscribe to our newsletter: