Paypal vs Integrated Donation form

New Scam Targeting Non-profits – Beware of Donors Asking for a Refund

Our friends at iATS Payments have made us aware of a credit card scam that targets non-profits, and we wanted you to know about it.

What is the scam?

This scam involves a request from a fraudster posing as a donor to refund all or a portion of a credit card donation to a completely different card than what was originally used. These scenarios should be treated as highly suspicious and should be handled with caution.

How does it work?

A donation is made by credit card to a non-profit organization using a stolen credit card, often for a large amount such as $3,300 or $2,500.

The fraudster (posing as a donor) reaches out to the non-profit by phone or email with an emotional story, requesting that all or part of the original donation be refunded to a different credit card.

The non-profit organization agrees to issue the refund, consenting to the fraudster’s request for the refund to be allocated to a different credit card or issued by cheque.

The non-profit organization receives a chargeback (i.e. has to return the funds that were donated to it) for the original transaction because it was made using a stolen credit card. The fraudster succeeds in illegally acquiring funds from the non-profit organization.

Read more about this scam here.

How can it be prevented?

Refunds should only be made to the original method of payment and should never be processed to a different card than the original transaction. Also, refunds should never be paid by cheque for a credit card transaction.

Non-profit staff should be highly aware and proceed with caution if they come across any scenario where a suspicious refund request is made.

Want a better, more secure way to process credit cards?

Sumac has no per-transaction fees and is a PA-DSS compliant payment application.

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PLUS:

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Includes: Up to 750 contacts; Up to 5GB of storage capacity (cloud-based); Up to 3 concurrent users
Need more contacts, storage, or users? Just ask us!

Included in the Basic Case Management Package:

  • Phone & email support
  • Case management intake, screening, assessment
  • Service tracking
  • Workflows
  • Email marketing
  • Event management
  • Cloud-based access
  • Reporting

Includes: Up to 750 contacts; Up to 5GB of storage capacity (cloud-based); Up to 3 concurrent users
Need more contacts, storage, or users? Just ask us!

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