By: Billy Sharma, nonprofit direct marketing consultant, and author.
Why Send a Year End Appeal Letter
You should send a year-end appeal because your donors are most generous during the end of the year. In fact, nearly one-third of annual giving occurs in December. And 50% of nonprofits receive a majority of their annual donations in the last three months of the year – from October through December
In the USA: The 2018 DMA Response Rate Report indicates that the average direct mail response rates were 9% in 2018, significantly up from 2017, when it was 5.1%. The prospect list response rate was 4.9%, also showing a big increase compared to the 2.9% it achieved the year before.
In Canada: According to Good Works: Canadian Direct Mail Benchmark Study 2020, and Stats Canada, direct mail revenues grew in 2019 by more than 5% from the previous year. And average gift amounts jumped by nearly 7%. This indicates that while organizations’ donor lists aren’t experiencing tremendous growth (the data showed an increase of only 0.30%), the donors that do give via mail are giving more money, more often.
How to Write the Perfect Year-end Appeal Letter
Here’s a great year-end appeal example from Women’s College Hospital. Their appeal package gets everything right!
End of Year Appeal Letter Samples
Here are some examples of successful year-end appeal letters:
Year-end Appeal Letter Sample: Heart House Hospice
This year end appeal example by Heart House Hospice generated 2.5 times more funds than what they generally receive from their regular appeals at other times of the year.
Year-end Appeal Letter Sample: Massey Center Another great example of a successful end of year appeal letter is this one the Massey Center. They sent a New Year Card to donors, but told them it was not for them. They asked donors to sign the card and send it back, so that they could give it to their residents, young moms who have no husband or family anymore, having been abandoned by the men who made them pregnant and asked to leave the house by their parents.
Inside the card, it was signed by the entire staff with a space for the donor to sign and mail back.
The letter went on to explain why the year-end card was enclosed and how the interaction from the donors would help the residents of the charity. Namely, single mothers with no family, since they were abandoned by the men who got them pregnant and family members who threw them out of their home for getting pregnant.
The Result: Total DM revenues for year now at $13,931. Twice the amount as our regular mailings. Use these downloadable fundraising letter templates as a guide for writing your year-end appeal letter.
When to Send Year-end Appeal Letter
- It is recommended that you launch the end-of-year fundraising campaign in the 2nd week of November; (No later than November 9, 2020)
- Especially, now that there is a slowdown in mail delivery in the US.
Here is a word of warning from fundraising expert, Pamala Grow, about stories of US postal mail slowdown:
“In my region of the suburbs of Philadelphia, some towns are reporting no mail delivery for up to five days. And when I asked friends on Facebook whether they were seeing signs of a slowdown in mail delivery, most reported that they had. Only two had seen no change.
One friend of mine, who is an executive director of a small community nonprofit in California reported “Mail is definitely slow. Had 2 donors contact me that checks were returned — address undeliverable. We’ve been there 14 years!!”
What can you do to ensure that you have your most successful year-end campaign ever? Read more.
Year-End Appeal Email Samples
A Lesson: Direct mail year end appeals should always be followed up with email.
- Online giving is on the rise. A look at year over year changes shows an overall increase of 1.2% over the last 12 months. As various factors continue to impact different sub-sectors in unique ways, organizations should also monitor trends in their sub-sector. (Source: Blackbaud Index of 2020 Quarterly Charitable Giving.)
- Emails read urgency. Also because emails at the end of the year take on a special urgency.
So, now the question becomes: How many fundraising emails should a charity send at the end of the year?
Answer: Four (at least). Yep, that struck me as a big number, too. But research proves it works.
Send first end of year appeal email one week before the direct mail drop date during the week of November 2. This is called priming your donors, so they are more open to your messages.
Year-end Appeal Email Sample #1
Year-end Appeal Email Sample #2
Year-end Appeal Email Sample #3
The Next Steps
- Send an email to your donors that can also be used on other social media platforms.
- Send the third email close to or on Giving Tuesday: December 1,
- Ask donors to give on Giving Tuesday.
- Send the final email close to December 27. 12% if all giving happens in the last three days of the year.
- A final reminder to donate.
What Needs To Happen Between Now And The Drop Date
Why Use Multi-Channel Appeals for Year-end Campaign
Sending a year-end appeal letter, along with a series year-end appeal emails is going to provide the best results. As shown below, older donors give the most through multichannel appeals.
Donor Retention Rates
|AGE||ONLINE ONLY||OFFLINE ONLY||MULTICHANNEL|
|18 – 24||19%||24%||50%|
|25 – 34||22%||25%||55%|
|35 – 44||21%||24%||54%|
|45 – 54||21%||24%||52%|
|55 – 64||22%||26%||58%|
|65 – 74||24%||29%||62%|
Additional Year-End Fundraising Campaign Channels
- Website – Create a dedicated page
- Social media – Use your Facebook page to attract more donors to your nonprofit
- Online advertising – Google allows you to create ads for free
- Create a new dedicated webpage content that reinforces and expands upon your campaign concept, or
- Create a unique landing page on your website.
- Create a unique donation form. Make sure it integrates with the nonprofit CRM, like Sumac’s embedded donation forms.
Online AdvertisingNeed help funding a digital ad campaign to support your year-end fundraising campaign? Check out: Google Ad Grants for Nonprofits: Everything You Need to Know.
Suggested Year-End Fundraising Campaign ScheduleDirect Mail: Start by obtaining postal indicia and with creative concepts in first week of October so that approval and final files can be accomplished by early November. Emails: Simultaneously plan for the 4 emails so that they are ready to drop by the proposed dates. Website: Consider creating a dedicated page once the Creative has been finalized in October Social Media: Consider adding a video once the Creative concept has been finalized in October. Here below are two examples.
Final Piece of Advice: Make Giving Feel Good
Charities can strengthen the emotional reward of impulsive giving by reducing the delay between the donation and the positive feelings it produces. Charities should immediately and vividly show donors the effect of their gift.
An organ donor organization teamed up with the local police who gave those motorists, who were caught for any minor offences, no ticket if they were organ donors because they as organ donors had pledged to give others a second chance in life. Watch here.